Installation & Operational Guidance Policy 

At Hitchmachine, we are committed to providing installation services for our machines (except pneumatic machines & applicators). To ensure clarity and alignment of expectations, please note the following terms regarding the installation and operational guidance provided:

1. Scope of Installation Support:

   • Our team will install the machine at the customer’s site or through live phone call as per standard protocols.

   • Basic operational guidance will be provided to familiarize the customer with machine functions and controls.

2. Nature of Guidance Provided:

   • The guidance during installation will cover essential steps to start, stop, and operate the machine under normal conditions.

   • This includes an overview of control systems, safety protocols, and basic troubleshooting procedures.

3. Training Disclaimer:

   • Please note that this guidance is not a substitute for full-fledged training.

   • Our installation support does not include skill-based training or hands-on operation practice.

   • A comprehensive training may be provided separately upon request subject to additional charges.

4. Responsibility Post-Installation:

   • Once the machine is installed and basic guidance is provided, the responsibility of operating the machine lies with the customer.

   • We strongly recommend that only trained personnel operate the machine to ensure safety and optimal performance.

For any further training requirements or extended support packages, please contact us at sales@hitchmachine.com.